Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.
There is a €5 charge on all returned items that where delivered with Free Shipping. This is to cover the original cost of delivering the order to you.
To complete your return please contact us first at sales@healthxpress.ie
Additional non-returnable items:
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be returned.
- Any item that is returned more than 60 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-4 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@healthxpress.ie.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@healthxpress.ie and send your item to: GE Sales & Distribution Ltd, E2 Centrepoint Business Park Oak Road, Dublin, Dublin, 12, Ireland.
Shipping
To return your product, you should mail your product to: GE Sales & Distribution Ltd, E2 Centrepoint Business Park Oak Road, Dublin, Dublin, 12, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
